Please ask us to confirm what protection may apply to your booking. You can reach the Sandals customer service team by calling 1-888-SANDALS. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. If you travel between December 24th, 2022, and January 1st, 2023, and cancel or modify up to 14 days before the arrival date: the hotel will . All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. Sandals welcomes all customers and we endeavour to meet all individual needs. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. Unfortunately, you can't cancel your Sandals reservation online. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. Your booking confirmation will show the latest planned flight timings. The number is 1-888-SANDALS (726-3257). All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Mailing Address: Maxwell Beach, Christ Church. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. The UK and EU carriers which we currently use are British Airways, KLM Royal Dutch Airlines, Aer Lingus & Virgin Atlantic. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Alternatively, you can email [emailprotected]. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. You must tell us immediately of any failure to perform or improper performance of your holiday (Failure). Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). Refundable. Residents of the US and its territories only. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Read below carefully. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. The cancellation charges outlined above are liquidated damages and not a penalty. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. If you book arrangements other than a package holiday (e.g. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. You must pay any balance due at least 71 days prior to the date of your departure. A reservation with more than 4 rooms/suites/villas, or with more than 9 people, including no more than 4 children. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). Full details can be obtained from the ABTA website (www.abta.com). Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. This is known as Advanced Passenger Information, sometimes known as API. This is a travel forum that's mostly composed of other travelers. Terms and Conditions apply that are important matters which affect your legal rights. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). All accommodation is based on Run of House or the category stated which may be located in any part of the hotel. This in turn may make it difficult for you to book other airline tickets. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. The Captain or other authorised airline representatives can refuse to carry anyone if they are deemed unruly, unfit to travel or are a danger to the flight or other passengers. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. 6.1 Only one name change is permitted per reservation. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. You and we both agree to submit to the exclusive jurisdiction of the English courts. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. Reservations that require handicap or other special needs requests. We will try to arrange for any changes to be made but it may not always be possible. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Please note that our retail store is currently closed until further notice. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. Representatives are available seven days a week from 7 AM 11 PM EST. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. And finally, they can offer insider tips on how to save money. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. You can also email Sandals directly at [emailprotected]. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. Mailing Address: P.O. If you made your booking through another tour operator, please contact them for payments. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. Box 2, Ocho Rios, Mailing Address: P.O. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Payment and cancellation policy may vary during certain travel periods, 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice, The following minimum cancellation and/or revision charges, (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any, (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any, 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE. Galactic Starcruiser: Disneys Star Wars Hotel, Where To Get Beer and Alcohol at Magic Kingdom. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. Click once to choose your departure date, then choose your date of return. Refunds will be processed in the original form (s) of payment. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. Here are the social media pages for Sandals. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Full details will be provided locally. groups direct line 1-800-327-1991 (EXT 6172). If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. You can ask us to provide you with a copy of any of the conditions applicable to your journey. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, https://www.sandals.co.uk/terms-conditions/, https://www.sandals.co.uk/privacy-policy/, https://www.sandals.co.uk/contact/?tab=representatives, https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf, https://www.sandals.co.uk/general/privacy/, https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. 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